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How to build up website take-up - best practice and networking event

Programme highlights: Latest developments in digital TV and lessons for website take-up, from Operations Manager of DigiTV, using metrics to gain customer insight – latest results from two experts from Directgov and much more about working with customer services to produce effective websites.

 

Start date/time 05 December 2008
Finish date/time 05 December 2008
Topic Category Websites
Event type Seminar
Cost 2 free places to Website take-up subscribers and GovMetric customers

(Extra places - £85 +VAT), Other Insight subscribers - £145 +VAT, Non - Insight subscribers - £275 +VAT (fees may be refundable for organisations that subsequently take out a subscription to any of the three main components of the Customer Access Improvement Service).
Open to All
Organised by Socitm Insight
Venue Leicestershire County Council, Glenfield , Leicester LE3 8RA  (2 miles from Junction 21a off M1 and 3 miles north-west of Leicester City centre)
Location East Midlands
Contact email terry.madgwick@socitm.gov.uk


Further information

Download our flyer

Programme

09.30 Refreshments

 

10.00 Introduction and overview of Customer Access Improvement Service – Martin Greenwood, Socitm Insight Programme Director

 download Martin Greenwood, Leicester, 5 Dec 2008

10.25 Latest developments in development of digital TVand mobile technologies with lessons for websitetake-up – Guy Giles, Operations Manager DigiTV - Looking Local download Guy Giles, Leicester, 5 Dec 2008

11.15 Refreshments

11.30 The Directgov experience in using web metrics to generate customer insight – Steve Wood, Web analytics manager, Directgov download Steve Wood, Leicester, 5 Dec 2008

12.15 Using postcode data for profiling visitors to council websites via Local Directgov – Sheenagh Reynolds, Franchise Director for Home & Community, Directgov download Sheenagh Reynolds, Leicester, 5 Dec 2008

12.30 Lunch

13.15 Working with customer services to produce effective websites – discussion facilitated by Vicky Sargent, marketing adviser to Socitm dowload Vicky Sargent, Leicester, 5 Dec 2008 and Vicky - feedback from session, Leicester, 5 Dec 2008

14.00 Website take-up service – a live demonstration of the new facility for correlating results from different questions – Graham McKenzie, Operations Director, rol download Graham McKenzie, Leicester, 5 Dec 2008

14.30 Refreshments

14.45 Website take-up service: new survey for 2009 and other improvements Terry Madgwick, Socitm Insight Project Manager download Terry Madgwick, Leicester, 5 Dec 2008 and WTS 2009 questionnaire

15.45 Review of the service and the day Martin Greenwood

16.00 Close

 

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Page Updated 08/12/2008 12:30:10 by Socitm Insight