Start date/time	20 June 2008
Finish date/time	20 June 2008
Topic Category	All
Event type	Socitm Region
Cost	Free to Socitm members
Open to	All Socitm members and invited guests
Organised by	Socitm Region
Venue	Sandy Park Conference centre, near Exeter
Location	South West
Contact email	Contact secretary Stewart Jackson. Email: stewart.jackson@socitm.gov.uk

Further information

There is something for everyone at the this event on Friday 20 June 2008 at the Sandy Park Conference Centre near Exeter. This is a rescheduling of the event previously planned for 14 March.  

 

The day is sponsored by becrypt and the varied programme will include sessions from: 

Doug Harriss from becrypt will cover 'Securing Data in a mobile environment' - this session was recently very well received in Scottish region, is very topical and Doug will cover, in particular, how to minimise data leakage.  

An update on Gov Connect is next on the agenda. Simon Fisher of Gov Connect and Neville Cannon (Plymouth CC) will cover (a) update on current position and general picture of take-up and regional experiences and (b) the Devon partnerships implementation of GCSx - experience and plans. 

Socitm Insight's Better Connected 2008 report was published in March and Martin Greenwood will explain the process and some of the key findings from this years study. 

Alex Chapman of ROL will explain how the GovMetric software can be used very effectively in measuring customer satisfaction with customer services.   

As part of Alex's presentation he and Martin Greenwood will provide details 'Measuring Customer Satisfaction in Customer Services' benchmarking service based on the GovMetric model. 

The afternoon will be devoted to a workshop style session reviewing Socitm's future plans. You will no doubt be aware of the recent changes within the Society's organisation which were decided at April’s AGM, and  Adrian Hancock will explain what has been happening and outline some of the plans. Importantly it will be a chance for you to give your views on future direction of the Society.  

Members that have been before will know that Sandy Park is an excellent venue, and is easy to find, being just off junction 30 of the M5.