Senior public sector managers should overcome their natural scepticism about Web 2.0 and embrace this latest revolution. So says the new report Web 2.0: what it is and why it matters — a briefing for public sector managers published by Socitm Insight on September 10.
The report describes the wide range of Web 2.0 practices and technologies and discusses their potential contribution to transforming services and enabling engagement with communities. The report is available exclusively through a microsite (www.socitmweb2.net) containing blogs, a forum and other facilities to encourage feedback and information sharing.