Our track record shows us to be capable of delivering successful outcomes that address the increasing rate of change and citizens’ demands for better services, and that we can operate effectively at every level in the stakeholder community to deliver what’s required.

We are proud of our roots in local government, which account for our public sector ethos and our commitment to high quality service and the sharing of best practice across the sector. All our engagements are underpinned by skills and knowledge transfer.
 
Our services can be summarised as follows:
 
Enabling business
Auditing/critical friend
Benefits realisation
Business strategy
Customer service strategy
Shared services
Partnership development
 
Managing change
BSF Support
Business improvement/lean systems
Policy analysis and research
Procurement and implementation support
Project and programme management
Change management/culture change
 
Enabling technology
E-enablement and integration
ICT strategy and review
Information management
ITIL/ICT services management
ICT Professionalism
Technical specification/architecture
Telephony systems planning and integration
  
Effective delivery
Benchmarking/performance review
Customer access/service strategy
Digital inclusion/social inclusion
Green ICT
Interim management
Mobile and flexible working
Business continuity/Disaster recovery
Quality management/quality assurance
Recruitment support
Security management
Single business account
Standards compliance
Customer requirements & satisfaction surveys
Web & intranet improvement

If you would like to discuss our consultancy services, please call us on 0845 450 0904, email consulting@socitm.gov.uk or use our online enquiry form.