Customer Access Improvement Service briefing 2

This is the second half-yearly briefing and results summary from the Customer Access Improvement Service. We report on results collected in March 2009, showing that, although the web is the most frequently used channel, it is also the channel that causes the greatest dissatisfaction.

A world denied - a supplement for Better connected 2009 on accessibility statements

This piece of research by Socitm Insight now available examines how well council websites present accessibility statements on their websites, an important part of ensuring sites are accessible to all, in accordance with BSi publication PAS 78 (April 2006) and last year’s Delivering Inclusive Websites from the Central Office of Information. The research also investigates private sector performance in this area.

Managing major change

Investment in technology is critical to achieving success,but that is not enough. Realising the potential benefits from such investment depends on the capacity to implement change.This important report identifies a number of critical success factors

Building perfect council websites ’09

In a period of economic upheaval, with budgets squeezed more than ever, your council’s website must become an efficient and effective provider of information and services to local citizens. Building perfect council websites ’09: helping citizens help themselves looks at best practice now, and predicts future trends to keep you ahead of the game.

15 July 2009 | All | Socitm Insight | All